Course Description: A Case study/Simulation based program to increase the effectiveness of Supervisors to achieve Service Excellence
Course Objectives:
Achieve Service Excellence and customer centricity through Organisational behavioural change management
Course Duration – 5 Days
Course Curriculum:
• Changing Face of a Customer
• Effective Communication
• People Management
• Emotional Intelligence and Customer Sensitization
• Team Work and Time Management
• Decision Making
• Going Beyond
Course Pre-Requisites:
• Basic knowledge of English language
• Basic knowledge of computer use
Recommended For:
• Supervisors and Officer with Minimum 3 Years Experience
Certificate Issued By: • AURION

Course Description: Innovative program designed in still Customer Service Orientation to Front Line Employees
Course Objectives:
Obtain Service Excellence and providing customer centricity through behavioural Training
Course Duration – 5 Days
Course Curriculum:
• Effective Communication
• Changing Face of a Customer
• Customer Centricity
• Team Work and Time Management
• Accepting No Limits
• Simulation Based Workshops
Course Pre-Requisites:
• Basic knowledge of English language
Recommended For:
• New Hire Employees
Certificate Issued By: • AURION

Course Description: Intensive Program on Airline Ground Operations, which Enable the Fresh Graduate to become a Ground Operations Officer with in 6 Weeks Class Room and 6 Weeks On Job Training
Course Objectives:
• Fast Track Highly Motivated Fresh Graduate to Airline Ground Operations Supervisory Position
• Prepare participants to acquire necessary skills that are applicable Aviation Environment
• Provide applied skills training in Ground Operation Environment.
Course Duration – 12 Weeks
Course Curriculum:
• Introduction to Aviation • Health, Hygiene & Fire Safety
• Aviation Functional English • Customer Service - Passenger Handling
• Customer Service - Baggage Handling • Aviation Security Awareness
• Airside Safety Awareness • Dangerous Goods Awareness
• Human Factors In Aviation • Cargo Acceptance & Handling Awareness
• Ramp Handling Operations & Loading Supervision • GSE Equipment Operations
• Aircraft Turn Around Supervision • Safety Management System
• Emergency Response Management • Supervisory Skills
Course Pre-Requisites:
• Basic knowledge of English language • Basic knowledge of computer use
Recommended For:
• Entry-level general office personnel.
• Anyone wishing to improve his or her computer skills.
Certificate Issued By: • AURION

Learning Objective: Enable Participants To Skillfully Manage The Administrative Activities Of Any Size Business Operation. Help Make Participants Highly Attractive To Top Employers.
Course Duration – 2 Days

Learning Objective: Provide Participants With The Knowledge, Skills, And Attitude Required To Master The Art Of Providing Excellent Customer Service. Grow The Participants To Be Catalysts In The Growth And Success Of Their Company By Providing Outstanding Customer Care.
Course Duration – 2 Days

Learning Objective: Provide Participants With Knowledge, Tools, And Techniques To Be Better At Solving Problems Effectively And Efficiently. Challenge Participants To Generate New And Original Solutions To Problems.
Course Duration – 2 Days

Learning Objective: Provide Participants With Level Of Comfort That Ensures That The Staff Is Able To Interact With Customers And Suppliers With Ease In Order To Build Relationships.
Course Duration – 2 Days

Learning Objective: Provide Participants Tools And Techniques Required To Project A Confident Image While Communicating With Anyone. Use The Right Tools To Communicate The Right Messages At The Right Time.
Course Duration – 2 Days

Learning Objective: Guide Participants In The Acquisition Of These Most Essential Skills So As To Enable Them To Project An Image Of Professionalism Through Their Emails. Write Effective Emails.
Course Duration – 1 Day